Personal information includes information or an opinion about an individual that is reasonably identifiable.
For example, this may include your name, age, gender, postcode and contact details.
What personal information do we collect?
We may collect the following types of personal information:
mailing or street address;
telephone number and other contact details;
age or date of birth;
credit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and
respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer or participant surveys; or
any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
register on our website;
communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
interact with our programs, sites, services, content and advertising; or
invest in our business or enquire as to a potential commercial arrangement with our business.
In addition, when you apply for a job or position with us we may collect certain information from you
(including your name, contact details, working history and relevant records checks) from any recruitment
consultant, your previous employers and others who may be able to provide information to us to assist in
our decision on whether or not to make you an offer of employment or engage you under a contract. This
former employees, which are exempt from the Privacy Act.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our website and services;
to operate, protect, improve and optimise our website and/or services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information
about you. This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive.
To whom do we disclose your personal information?
our employees, sub-contractors and related bodies corporate;
third party suppliers and service providers (including providers for the operation of our websites
and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
payment systems operators (e.g., merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any program that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies,
or as required, authorised or permitted by law.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to parties such as third party suppliers who are
located overseas. Our company website is hosted on the Wix.com platform. Wix.com provides us with the
online platform that allows us to advertise and market our services to you.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such
personal information in a way that is consistent with the Australian Privacy Principles.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information
about your use of our website, such as which pages you visit, the time and date of your visit and the
internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your
website usage and remember your preferences. Cookies are small files that store information on your
computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to
recognise you across different websites, services, devices and/or browsing sessions. You can disable
cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps
to protect your personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. For instance, your personal information may be stored
through Wix.com’s data storage, databases and the general Wix.com applications. They store your data
on secure servers behind a firewall. However, we cannot guarantee the security of your personal
Our website may contain links to websites operated by third parties. Those links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not
responsible for the privacy practices of, or any content on, those linked websites, and have no control
over or rights in those linked websites. The privacy policies that apply to those other websites may differ
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below.
Sometimes, we may not be able to provide you with access to all of your personal information and, where
this is the case, we will tell you why. We may also need to verify your identity when you request your
If you think that any personal information we hold about you is inaccurate, please contact us and we will
take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have
handled your personal information, you can contact us using the information below. Please include your
name, email address and/or telephone number and clearly describe your complaint. We will acknowledge
your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Athletes for Hope Australia